Did I grab your attention? If you don’t know, I’m currently employed in a call center 📞 for the real estate market. 🏘️ Practically I hit a milestone of 10 months as the customer care agent on the phone. But the call which I had today will be the one which I will probably remember a years after I don’t be in the customer care business anymore.
I was calling one of the customers in order to find out the feedback for an offer which she received from a company. The woman on the line had a really kind voice. I already experienced many in this business and heard many things in my calls. Some I wish I didn’t hear. But no entry training for the position never prepared me for what I experienced today. 😮
The woman told me she really likes the offer, but her situation changed drastically. She confided in me that 10 days ago doctors gave her a terrible diagnosis and she doesn’t know how much time she has and that it can happen any time. Her voice sounded young. I guess something around 40-45.
Her voice was so bold. She told me she has a 23 years old daughter with a full disability pension and she was looking for a flat for her. But in these new conditions, it would be insane to ask a bank for a mortgage and she was apologizing for rejecting the offer. She was talking so reconciled. It was really hard to respond to that.
Her story really hit me deeply and while still having her on the line, tears began to fall down my cheeks. I tried to swallow sobs so it wouldn’t be heard in the microphone. I admired so much that at this moment all she cares about is how life will look for her daughter.
Except for other things I said to her: “You sound reconciled.” and she replied, “Of course, I’m not reconciled, I like life.” But for the whole 6 minutes and 40 seconds of what we were speaking, her voice was so bold, didn’t shake once, I felt incredible strength from her and I admired how strong she is.
And I admired her level of selflessness the most. She said: “I’m a nurse, I know how it goes.” and I just heard in her voice how much she cares about her daughter and her family.
Are you still there?” she asked me. “You’re quite quiet.”
“Yes, yes, I’m. I’m just deeply touched by you. I’m sorry, it’s a little unprofessional. I admire you so much for how brave you are,” I replied.
“Thank you. Maybe a miracle will happen and I will live,” she said and I agreed to her “Yes, let’s pray for a miracle together.”
I was already talking about this subject basically one month ago in one of my previous posts starting with a question “What if the car would hit you deathly tomorrow? Will you be dying with memories or with dreams?” But today’s call was a WAKE-UP CALL for me. Literally. Now I realize so much stronger, what I was talking about. I was really overwhelmed by really strong emotions after this call and I cried like crazy. A few crucial things shifted for me after this call.
At the point where I’m standing right now, I don’t believe that this call was a coincidence. I’m not the only operator in the office. Anybody from my colleagues could get this specific customer. But she ended up on my list and she had this call with me. And it may sound crazy, I’m still overwhelmed by really strong emotions while typing this, but I think I needed this call.
It may sound crazy, but it was a confirmation for me that I’m on the right track. That the big choices which I’m thinking about are the right moves for me. That I really need a change. That the decision that I want to live my life quite differently than I’m currently living is the right decision. That if this would happen to me, I don’t want to have regrets that I spent all my lifetime in the office. It’s a green light for new adventures.